faq - thesomeshop

faq

GENERAL


Are there any benefits to having an account with you?

With your thesomeshop.com account, you will have access to the following information:

Your Account Information, Order History, Process a Return, Wish List, Email Subscriptions, Coupons and Gift Certificates.

Why won’t this coupon work?

The coupon may be expired or may have certain guidelines applying to it that may be conflicting with the possible use of it. Please check the coupon information for its restrictions such as the minimum amount limit, duplication, certain non-use items, or the expiration date. Coupons are not applicable to some promotional products. If you have additional questions or concerns, Please contact us through awesome@thesomeshop.com



BEAUTY & LIVING, PURCHASE REQUEST


What payment methods do you accept?

All of our transactions are processed through Paypal. Visa, Mastercard, or other international credit cards are also accepted, as they can be processed through Paypal.

I don’t have a Paypal account. How can I pay?

You can also use your international credit or debit card such as Visa or Mastercard. Refer to HERE to know how to pay in detail.

What shipment method do you use?

We’re dealing process with the postal office.

What is a tracking number?

We automatically assign a tracking number to your shipment.

Tracking number is a number given to packages when it is shipped. Tracking numbers are useful for knowing the location of time sensitive deliveries.

How can I check the location of my item through a tracking number?

The tracking number and URL which you can check the location will be visible in ‘Order status’ page and we will send you them via e-mail also.

When will the items be shipped?

They are usually shipped within 1-3 business days after confirmation of your payment. Depending on the condition of stock and supply, the process may be delayed. In this case, we’ll inform you.

When do I receive a tracking number?

Your items will be shipped within 1-3 business days after confirmation of payment. After shipping, we will send you an order details including a tracking number via email.

How can I track my order?

Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the tracking information for your order.

You can also track your order in your order history of your account.

How do I change or cancel my order?

Please contact the SOME Customer Loyalty Team via awesome@thesomeshop.com immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

I want to return my purchase. What do I do?

All items excluding items purchased by ‘Purchase request’ must be returned within 30 days of delivery, in the same perfect condition as sent with packages, seals, and tags etc. Otherwise a full refund will not apply.

If it is incorrect item, we’ll offer a full refund for the product and also the return shipping fee.

If you want to return the product just because you have changed your mind, we’ll offer a refund for the product and shipping cost, but you’ll have to cover the return shipping fee.

What is the status of my order?

After placing an order, you can view the order status 24 hours a day by simply clicking on the “My Account” link at the top right corner of every page of thesomeshop.com. From there, you will be able to view information about your order.

© Copyright - 2015 thesomeshop.com. All Rights Reserved.
The SOME, 142-08-69027, 294-7, Seocheon-dong, Giheung-gu, Yongin-si, Gyeonggi-do, Korea
Hyounjung Kim Tel: +82 70 9025 2414